Order Access
Send the order email and product name if a download link, Canva link, or receipt did not arrive.
Customer help
Support
Use this page for order access, download issues, Canva template questions, product policy help, or pre-purchase questions.
Contact Support
Email support@templatesignal.com with the details below so we can find your order and respond clearly.
- Your order email address.
- Your order number, if available.
- The product name and the issue you are seeing.
- Screenshots or error messages when they help explain the problem.
Common Requests
Template Help
Include the template name, file type, and a screenshot of the issue you are seeing in Canva or your browser.
Refund Review
Read the Refund Policy, then send your order details and the reason for review.
Policy Questions
For license, privacy, terms, or cookie questions, include the page or product you are asking about.
Before You Email
Check your spam or promotions folder for purchase receipts and preview emails. If your checkout email had a typo, include the correct email address and any proof of purchase you have.